Shipping Policy


Order Processing Time

Our goal is to process all orders within 24 hours from the receipt of the order. If your order is placed on a weekend or holiday, it is our goal to process and ship your order on the next business day. Subject to availability.

Estimated Delivery Times Following the Date of Shipment

US Domestic Express Mail - guaranteed 1-2 business days (by noon or 3pm)
US Domestic Priority Mail - usually 2-3 business days estimated
US Domestic First-Class Mail - usually 5-7 business days estimated
US Domestic Parcel Post - usually 2-9 business days estimated

International Express Mail - 3-5 business days (guaranteed only to select destinations)
International Priority Mail - usually 6-10 business days estimated
International First Class Mail - varies depending on destination. Delivery times are usually 9-15 business days for shipments to Canada, Australia, most European countries (except sometimes Italy), and Japan. This is an estimate and delivery times are dependent on many factors such as distance, the receiving country's postal system, processing at customs and holidays. Although most International First Class Mail packages are delivered within two weeks, it may take up to 30 days for delivery in some situations.  For International First Class Mail, a Customs Number is assigned, however Online Tracking and Delivery Confirmation Services are not available as they are not provided by the US Postal Service. Limited information regarding the shipment is available via the US Postal Service website. Additional information may or may not be available via the website of the receiving country's postal system or carrier. CoolPencilCase.com is unable to assume responsibility for packages lost in shipment when order tracking and delivery confirmation is not available from the US Postal Service.
 
* The above estimates are for the time it takes the US Postal Service to deliver packages and does not include the time it takes CoolPencilCase.com to package and ship your order. You will receive an email notice from CoolPencilCase.com once your order has shipped. Please use this date to calculate your estimated delivery time.
** All shipments are made via US Postal Service.
**** Adjustments to these estimates may need to be made during holiday seasons and for Postal Service holidays.

Shipping Options

All orders are shipped via the US Postal Service. Not all shipping options listed above will be available for your order due to weight and size restrictions of the US Postal Service. Orders utilizing our Free shipping to United States option are shipped via US Domestic First-Class Mail, US Domestic Parcel Post. Orders utilizing our Flat Rate International Shipping option are shipped via International First Class Mail.

Online order tracking and delivery confirmation are provided by the US Postal Service on all US Domestic and International shipping options with the exception of International First Class Mail. CoolPencilCase.com is unable to assume responsibility for packages lost in shipment or when order tracking and delivery confirmation is not available from the US Postal Service.

Shipping Charges

All shipping charges, including returns and store credit, are the responsibility of the customer.  However, if a return is due to damaged or defective merchandise or an error on our part, we will send you a prepaid return label along with your RMA number (please refer to our Return Policy).