How do I return an item?

RETURN POLICY


Returning Merchandise


If you are not completely satisfied with your purchase, you may return any item for a full refund within 30 days of the date listed on your invoice. We do not accept returns after the 30-day period. Please note that all items returned for refund must be new, unused and in resale condition. Our Return Merchandise Authorization (RMA) system must be used to make all returns. To receive an RMA number, please send an email to support@coolpencilcase.com and provide the following required information.


· Order Number

· Invoice Date

· Product Code & Description

· Reason for Return (In a few words, please describe the problem)

· Refund or Store Credit


Once we receive your RMA request, we will send you an RMA number via email. Simply write this number on the outside of the box and mail the item(s) along with a copy of your invoice to the address we provide in our email. We recommend that you pack your return items carefully so that they are not damaged in shipment. We are unable to issue refunds for damaged items. If possible, reuse the original box and add additional packing materials as needed. Your RMA will be valid for a 30-day period. We must receive your return prior to the expiration date provided with your RMA number. We are unable to issue refunds following the expiration of the RMA.


Refused, unclaimed, undeliverable orders or merchandise returned due to errors in the information provided to us are subject to a 10% restocking fee in addition to all shipping charges.


Refunds/Store Credit


Authorized returns will be refunded to the account that was originally charged for the purchase at full amount charged for the merchandise along with any tax that may have been charged in conjunction with the item(s). If you prefer to have a store credit, it will be applied to your next purchase. Please note that we are unable to issue refunds or store credit for shipping and/or gift wrap charges.


Please allow 7 – 20 days from your return shipment date for us to receive the items and issue your refund. It may take 1 – 2 billing cycles for the credit to appear on your credit card/bank statement. These periods may be longer for international orders.


Shipping Charges


All shipping charges for returns and store credit are the responsibility of the customer. This includes the cost of free shipping; items returned that had been shipped for free will be refunded for the price of the merchandise excluding the shipping cost. However, if the return is due to damaged or defective merchandise or an error on our part, we will send you a prepaid return label along with your RMA number.