If you are not completely satisfied with your purchase, you
may return any item for a full refund within 30 days of the date listed on your
invoice.We do not accept returns
after the 30-day period. Please note that all items returned for refund must be
new, unused and in resale condition. Our Return Merchandise Authorization (RMA)
system must be used to make all returns. To receive an RMA number, please send
an email to firstname.lastname@example.org
and provide the following required information.
·Product Code & Description
·Reason for Return (In a few words, please
describe the problem)
·Refund or Store Credit
Once we receive your RMA request, we will send you an RMA
number via email. Simply write this number on the outside of the box and mail
the item(s) along with a copy of your invoice to the address we provide in our
email.We recommend that you pack
your return items carefully so that they are not damaged in shipment. We are
unable to issue refunds for damaged items. If possible, reuse the original box
and add additional packing materials as needed.Your RMA will be valid for a 30-day period. We must receive
your return prior to the expiration date provided with your RMA number. We are
unable to issue refunds following the expiration of the RMA.
Refused, unclaimed, undeliverable orders or merchandise
returned due to errors in the information provided to us are subject to a 10%
restocking fee in addition to all shipping charges.
Authorized returns will be refunded to the account that was
originally charged for the purchase at full amount charged for the merchandise
along with any tax that may have been charged in conjunction with the item(s).
If you prefer to have a store credit, it will be applied to your next
purchase.Please note that we are
unable to issue refunds or store credit for shipping and/or gift wrap charges.
Please allow 7 – 20 days from your return shipment date for
us to receive the items and issue your refund. It may take 1 – 2 billing cycles
for the credit to appear on your credit card/bank statement. These periods may
be longer for international orders.
All shipping charges for returns and store credit are the
responsibility of the customer.This
includes the cost of free shipping; items returned that had been shipped for
free will be refunded for the price of the merchandise excluding the shipping
cost. However, if the return is due to damaged or defective merchandise or an
error on our part, we will send you a prepaid return label along with your RMA
Cool Pencil Case LLC 17264 Rachels Way Chino Hills, CA 91709 714-213-4113